Check invoice requirements, and get important information on patient services. Aetna.com works best with Internet Explorer 11 and above, and does not work in compatibility mode. EMPLOYERS. 2021. 2020. This question helps us get you to the correct log-in screen. Learn how to change your browser settings to enable Javascript. State of Illinois — welcome to your new Aetna health benefits plan. Aetna Insurance Customer Service phone numbers: Provider call below phone number based on plans to Check Eligibility, Claim Status, Request a copy of EOB through Fax and for medical pre-certification information: Details: Phone number. Aetna Dental works with ClaimConnect TM offered by EDI Health Group (EHG) to provide easy access to check patient eligibility, file a claim, check claim status, view patient rosters and Electronic Remittance Advice. 151 Farmington Avenue Exception: For workers' compensation network in Texas, do not apply online; instead, call 1-800-937-6824. Member Services - HMO: ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance: 888-702-3862: Claims Mailing Address . We refer to these providers as being in our network some of our benefit plans pay for services from providers who are not in our network. County. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. For questions about joining our network or renewing your contract, please call 1-888-MD-AETNA. Aetna DMO ® and PPO grievance and appeals. In order to have the best experience on Aetna.com, Javascript needs to be enabled. >. Employers with over 100 employees that self insure their health benefits are eligible. The address to which Aetna claim forms should be sent is as follows: Aetna Inc. P.O. In order to have the best experience on Aetna.com, Javascript needs to be enabled. Phoenix, AZ 85082-6125 Resubmitted claims should have “resubmission” marked clearly on the claim form to avoid being denied as a duplicate. You can mail paper claims to Aetna Better Health at the following address: Aetna Better Health PO Box 60938 Phoenix, AZ 85082. Submitting a claim correctly the first time increases the cash flow to your practice, prevents costly follow-up time by your office or billing staff, and reduces the uncertainty members feel with an unresolved claim. Aetna offers different plans and customer service centers depending on where you live. Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. Milwaukee, WI 53201 . Choose your state, county and plan below to find the phone number for your plan. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. Phone: 800 264.4000. We’re here to help you focus on promoting wellness and improving patient outcomes. We want to make it easier for you to live healthier. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aetna Customer Service. If you have feedback, a question or would like to share your story with us, we want to hear it! Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. Box 359. State. ASA and Meritain - use phone number on member’s ID card, BRCA genetic testing (precertification and information) -, Claims – if you have questions about claims, contact the Provider Service Center (see list below), Mental health treatment - use phone number on member’s ID card, Availity help – registration questions, help with user name/password, Substance abuse treatment - use phone number on member’s ID card, I am a non-physician health care professional who is not employed by an Aetna-contracted provider (physician group, hospital, etc.) All states except California: Aetna Dental P.O. You can mail paper claims to Aetna Better Health at the following address: Aetna Better Health PO Box 60938 Phoenix, AZ 85082. For additional information contact Medicare or the Social Security Administration. Aetna does not discriminate in providing access to health care services on the basis of race, disability, religion, sex, sexual orientation, health, ethnicity, creed, age or national origin. You are now leaving the Aetna Dental Web site and linking to ClaimConnect*. Learn more >, Aetna.com works best with Safari 8 and above. PO Box 66125. Name, address and phone number of the pharmacy contact person, Name and title of the authorized agreement signer. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Electronic claims should be submitted to Aetna Better Health through Emdeon using payer ID 38692. Provider termination form and directory update. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. To request participation in Coventry Workers’ Compensation, Coventry Auto Injury, or First Health networks, follow the links below. For other language services. Learn more about private mode. Box 981106 El Paso, TX 79998-1106. Claims billed using payer ID 38692 come directly to the Medicaid/CHIP claim … Aetna Medicare P.O. Excludes- All Professional CMS1500 and all Institutional UB04 claims . California only: Aetna Dental P.O. Massachusetts license number: 10041444. 2021. There are several ways you connect with us. Aetna Inc. All states except California: Aetna Dental P.O. Aetna health insurance claims phone number. Get the electronic payor id for Faster process. Or you can mail hard copy claims or resubmissions to: Aetna Better Health of Ohio (MyCare Ohio Program) PO Box 64205 Phoenix, AZ 85082 Resubmitted claims should be clearly marked “Resubmission” on the envelope. Fax# 859-455-8650 . If you're moving or changing jobs, you can sign a new agreement for your new practice or location. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Claims billed using payer ID 38692 come directly to the Medicaid/CHIP claim … Use the following Provider ID number 46320 when submitting both CMS 1500 and UB 04 claims to the health plan. Do you have Aetna insurance through an employer or are you a Medicare member? To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Mail: Aetna Better Health of Kansas 9401 Indian Creek Parkway, Suite 1300 Overland Park, KS 66210. Learn more >, Aetna.com works best with Safari 8 and above. Contact Us We want to hear from you. All dental Medicare claims . Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Even better — when you renew your plan, we return 50% of any surplus to you. I practice independently and I want to contract with Aetna. Independent non-retail pharmacies – such as long-term care facilities, home infusion pharmacies, and mail order pharmacies – can call one of the phone numbers below to request participation: E-mail your pharmacy information to Aetna. Aetna Provider Phone Number for below plans - 800-624-0756 Aetna Medicare Plan (HMO) Aetna Medicare Prime Plan (HMO) Quality Point of Service (Except the ID starts with W) You can also contact Medicare or the Social Security Administration. We ask for your phone number so we may call you to schedule an in-person appointment at a time that’s convenient for you. I consent to receive autodialed marketing calls from or on behalf of Aetna about health insurance. Contact us ${dynamicPhone} (TTY: 711) ${hours} Contact Us. Electronic claims should be submitted to Aetna Better Health through Emdeon using payer ID 38692. Milwaukee, WI 53201 . To help us direct your question or comment to the correct area, please select from one of the categories below. Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families, employers, health care providers and insurance agents/brokers. If you missed Open Enrollment, please contact your HR representative immediately. Choose your plan year. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a … Learn more about private mode. Box 14597 Lexington, KY 40512-4597. Apply to join the workers’ compensation network in New York. Sutter Health | Aetna is an affiliate of Sutter Health and its affiliates (Sutter) and of Aetna Life Insurance Company and its affiliates (Aetna). Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. 151 Farmington Avenue, Hartford, CT 06156. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. Aetna DMO ® and PPO grievance and appeals. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Independent retail pharmacies can fill out the form at the link below. Chain or PSAO pharmacies can request to participate in our Part D retail pharmacy network by e-mailing us this information: This question helps us get you to the correct log-in screen. Aetna Medicare PO Box 7762 London, KY 40742 . When your claims are higher than this maximum amount, stop loss insurance kicks in. Note: The clearinghouses cannot accept and convert paper ADA claims for electronic submission. Policy forms issued in OK include: GR-96134. Contact your Provider Services representative for more information on electronic billing. Aetna (Shanghai) Enterprise Services Co. Ltd Suite 702, Aetna is committed to providing you with the best possible customer experience. Email: AetSSIinformation@aetna.com. Submitting a claim correctly the first time increases the cash flow to your practice, prevents costly follow-up time by your office or billing staff, and reduces the uncertainty members feel with an unresolved claim. Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Aetna Medicare P.O. If you prefer to contact Member Services with this public form, please complete the information below. Contact your Provider Services representative at 1-855-232-3596 for more information on electronic billing. *Phone number Why do we ask for this. Aetna Directory. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Get coronavirus facts . Aetna health insurance claims phone number. Contact Aetna Member Services or get answers to questions you have about our plans, programs, and group benefits. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. This is the phone number for the corporate contact center they do not have access to member accounts but they can provide aetna member services contact information. You can also contact Medicare or the Social Security Administration. A key factor in getting claims processed in a timely manner is correct claims submission. Box 981106 El Paso, TX 79998-1106. Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Employers Select another role to login. Huatai fronted members. aetna health insurance contact number Important: Medical providers must submit using the payer ID #’s in the Professional-CMS 1500 only grid above. Contact your Provider Services representative at 1-855-232-3596 for more information on electronic billing.. Or you can mail hard copy claims or resubmissions to: Aetna Better Health of New Jersey encourages providers to electronically submit claims, through Emdeon. We've combined the strength of PreferredOne's local networks with the national access of the Aetna Signature Administrators network. Medical professionals or part of a medical group, Other networks (including our First Health, Medicare Part D, and Workers’ Compensation Networks), Submit a medical or behavioral health question or comment, Submit National Provider Identifier (NPI), Submit National Provider Identifier (NPI) exemption, Request clinical review criteria for New York State Residents. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Box 14597 Lexington, KY 40512-4597. PO Box 66125. Box 10462 Van Nuys, CA 91410 . Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services. If you need a PDF document in an accessible format, you can request it directly through"Contact Us" here or at the top of the page. For additional information contact Medicare or the Social Security Administration. 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