Get the Latest Tech News Delivered Every Day, Causes of Alexa Saying the Echo Is Offline, How to Fix It When Alexa Says the Echo Is Offline, How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When There's No Internet Connection, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Your PS5 Wi-Fi Is Slow, How to Connect Amazon Echo to Your Sonos Speakers, How to Fix It When Your Printer Is Offline, How to Connect Alexa to a Bluetooth Speaker, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Get an Amazon Echo Show Up and Running, How to Fix an iPad That Won't Connect to Wi-Fi, Make sure your smartphone and Echo are on the same Wi-Fi network, Contact Amazon's Alexa devices help resources. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). Below is a list of certain permissions the Alexa app may request, along with a description of some of the ways Amazon currently uses those permissions. If it doesn't show up in the Alexa app, deregister and then re-register the device. Julia Borgini is a former Lifewire writer and a technical copywriter. Moving the Echo closer to the modem or router boosts the Wi-Fi signal. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. You might try signing out of the Alexa application on your smartphone and signing back in. CLEARWATER, Fla., Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva technology in 2,500 hospital rooms across 14 Tampa Bay-area hospitals. All was well until the internet problem 2 days ago. Sometimes you need to reboot the Smart Device itself. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. Rebooting her can solve this, as can rebooting your Internet Box (modem/router.) When the power goes out, it can wreak havoc on the smart home. When I select the first entry for a device, it gives me the correct status. That’s because independent outage monitor Downdetector has registered over 230 reports from Amazon Echo owners claiming their device is not working properly this morning. 2. Echo devices might be grouped improperly, or there might be Wi-Fi issues. Then reinstall the Alexa App from the iTunes App Store or Google Play. Press and hold the button on the plug. These devices can interfere with the signal. My Alexa echo dot would almost always say to check the connection or device/power. While holding the button, plug into an outlet. Locate the reset button, which will be a small hole near the base of the device. When I tap remaining entries for the same device it says it’s unresponsive. The Wi-Fi may be spotty or malfunctioning, or the Echo might be … Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. Posted - 01/19/2015 : 04:19:14 AM . She's written for B2B News Network, Kissmetrics, Social Media Examiner, and more. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. Yes No Thank you for your feedback. Wait for the light to turn off and On again and then it will light up Orange. Reset the Echo to factory settings. 1) Go to Devices. Alexa will let you know if she is having connectivity issues. (I had to re-add my groups manually. Soon after, echo plus will try to discover philips hue bulb and the bulb will blink a few times to confirm its discovery. Restart the Echo device. When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. (There’s a forget all button.) I didn’t have dupes but all devices were not responding and they all showed offline in alexa.amazon.com. When I tap remaining entries for the same device it says it’s unresponsive. You should be able to use https://alexa.amazon.com to remove all the devices faster than using the Alexa app. I reached a point that I was resetting circuit breakers 2-3 times a week. Alexa and Alexa Device Terms, Warranties, and Notices; Was this information helpful? Schedule a Callback Update this information and see if this solves the problem. Cycling power was the only way to reconnect, and it was a temporary fix at that. If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. Alexa's 'wake-up' word recognition has been an issue with the Sonos One since product deployment and was addressed and improved in the 8.2.3 system update. I resolved the issue by forgetting and re-adding the devices. You could also try disabling and reenabling the SmartThings Alexa skill. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! There may be a simple culprit, such as a power or internet outage. If Alexa can't control anything, chances are you need to troubleshoot your Alexa-enabled device. Once you update the app, see if this resolves the offline issues. Move the Echo closer to the router. I guess I need to figure out how to clear the duplicates or get rid of all devices in the Alexa app and re-discover them. Remember Amazon's amazing Super Bowl ad in which Alexa lost its voice? Use a paper clip (or similar tool) to press and hold the Reset button. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. Alexa is Amazon's smart digital assistant. A simple software glitch may be the problem. Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain. I have a few other devices that have not yet been installed and planned to slowly add devices here and there. When you use Alexa to control an Echo smart speaker, your voice commands tell the Echo to play music, check the weather, answer questions, deliver news, share sports scores, control other smart devices, and more. Update the Wi-Fi network information. Restart the Alexa-enabled device, and see if this solves the problem. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). An outage map on the site showed the […] Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. You can perform this process from the Alexa app or directly on the device. Unplug and wait 10 seconds. The way you reset your Amazon Echo varies depending on which model you have. Check the Wi-Fi connectivity. Copyright 2019 Merkury Innovations. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. Unfortunately for Amazon , Alexa … Alexa outage map Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Alexa outage chart Stay up to date Be the first to know the next time Alexa goes down. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. If you fix a Wi-Fi issue, turn the Echo off and then back on again. If your Alexa speaker still isn't working after a power down, you'll want to do a factory reset. Restart the Alexa app from its Settings menu, then relaunch the app. Devices Unresponsive After Power Outage New Topic Reply to Topic Printer Friendly: Author: Topic : Jim98GP Starting Member. When all else fails, and the Alexa app still doesn't show the Echo device as being online, reset the Echo to its original settings. The device should reconnect to the Wi-Fi network and reappear in the Alexa app as online. Make sure your smartphone and Echo are on the same Wi-Fi network. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. Deregister the Echo device. If it doesn't have lights, move the Echo to another outlet and try again. How to Revive Your Smart Light Settings After a Power Outage. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Verify that the outlet has power, then make sure the Echo is correctly plugged in using its original power adapter. Restart the Alexa app on your phone. A red light ring on an Echo signals that it has power. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Check if the router is working and that its display lights are green. Repeat the procedure to add more hue bulbs which aren’t being discovered by alexa. For more information, visit Mygeeni.com. This simple troubleshooting step often works for many digital malfunctions in the tech world. Another culprit for an Echo showing as offline in the Alexa app is that you recently changed your Wi-Fi network name or password, for example, if you moved. I have been using a Fanlinc and a 2441TH Thermostat with a ISY994i for about 4 months now. None of my Zigbee devices are responding. This way the devices communicate … Check the Echo device's software version and update it if necessary. I first become aware of it when asking Alexa … It was working fine until we had a power outage. Cutting edge features and reasonable prices. You can find the Reset button at the base of your device. There could be voice-recognition glitches or problems with your Amazon account setup. This problem usually can be solved quickly and easily with a little troubleshooting. After a while, the orange light will turn into Blue. Update the Alexa app on your iPhone or Android. Contact Amazon's Alexa devices help resources. Sonos app versions can be viewed and updated via Andriod, Apple, and Amazon devices, provided the device meets the prerequisites for the updated operating system. Restart the modem and reboot the router to get the Wi-Fi back up and running. While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. Outage History Insights Enterprise About us Argentina ... Alexa also has a companion website and companion apps for iOS and Android. Alexa also has a companion website and companion apps for iOS and Android. Tap on the word Change to the right of Wi-Fi Network. Any thoughts as to what might be wrong? Factory reset using the Alexa app. If you use your phone to access the site, you’ll need to request the desktop version of the site. Start by checking out the device's … Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Yes No Thank you for your feedback. Thanks for your reply but neither suggestion worked. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. I think I know why this is happening but I don’t know how it happened or how to fix it. Amazon Alexa. Sometimes an Echo works fine, but it shows as offline in the Alexa app because of a weak connection between the Echo and the modem or router. Post your comment; Comments (12) Vlad 23 February 2018. I finally got tired of the issue and kicked Wemo Devices out of my home. Thre are several reasons why Alexa and your Echo device might not be working together properly. Move any electronic devices that stand between the Echo and the modem, such as TVs, radios, and microwaves. If that doesn't help, it's time to open your apps. Otherwise it will prompt you to download the app. That seems to have fixed it. When you order an Echo device, it's registered to your Amazon account before being sent to you. Update the software version on the Echo. Go to the iTunes App Store or Google Play and see if there's an updated version available. 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