Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. Once your case is closed by you or eBay, you can't reopen the case. Buyer Refused delivery and now open a return case. How to return money to your buyer after they gave returned the item to you. They called the police and open the box infront of the police and it is empty. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. I will never use this site again. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. In the … If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. I have not received the item back as of now. "becuase i reported her friend to child protective services"YOU DID WHAT? Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? Return after buyer has worn and damaged item? And contact eBay. I know they do everything in the world to protect the buyers....but sellers are the engine. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. Returns FAQ. Buyer can file A-Z claim. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. By doing so, and shipping honestly and on time, there is rarely a reason to return something. *For most items, the return window is 30 days after delivery. But it seems to be happening more and more. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. It was supposed to have been returned to me by yesterday. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. I have watched this happen firsthand for several years. It is showing up as "return started", but thats it. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. If i DON'T say anything...well, my money just sits there. $11.34 went to paypal. Photographs show that you have lived.” -Unknown. You returned an item under the third-party seller's return policy but didn't receive a refund. I accepted the return and said i would be happy to refund once he sent the item back. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. If you paid with your credit card, the refund will be placed there. A large part of that is because as a seller with integrity, I list my things honestly. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. Yes, decisions made by a computer!!!! In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. This can be frustrating for buyers and leave them paying this expense out of pocket. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. I sold a Pokémon card for $20. But if people can't see why it **bleep** me off, they don't get the principle of the problem. ebay found in the buyers favour. First, it has always peeved me that paypal/ebay can hold MY money. They are now holding ALL of that $11.34...when the refund amount is $9 and something. I get penalized because a tool doesnt "want" something anymore?? An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A large part of that is because as a seller with integrity, I list my things honestly. Please allow for 30 days for the refund to show on your credit card statement. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! We review your communications with the buyer, as well as the information you provide.. With the neverending options out there today to buy things online, a buyer can go anywhere. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I tried everything to contact EBay to no avail. To add information to your case, comment on the case. And they know it. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The buyer does not like the item and wish to return the item. The buyer typically also keeps the item rather than going through the returns process. You have three days to resolve the case. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. A final value fee for the transaction appears on your next invoice. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. For clarity- It is a book that was sold for $12. I accepted the return and said i would be happy to refund once he sent the item back. Using the app, buyers have the option to request a refund. By doing so, and … Even on items that were signed for. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. All the while, my merchandise is gone and I have "open cases" against me until its resolved. I just asked that she return the item to me. In instances like this, a buyer can escalate the issue to us. The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. If a buyer doesn't send back an item, you don't need to issue a refund. sorry, I couldn't make it all the way thru your rant. Or you can always use the Report a Buyer feature from the listing. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. FACT. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. So, what....im just screwed? Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. All the while, paypal still continues to "hold" my funds. Bringing down my staus and search listings, etc. The buyer and seller agreed that the buyer could return the item to the seller for a refund. Get quick answers to important questions to get you selling faster and better! If a buyer has some sort of (made up) issue, they can work it out with me. Buyer has not returned item, case was opened over 32 days ago. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. I got the item back and refunded the money. It's MINE. I ask this- WHY are they holding ALL of it an not just the $9?? Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. It is a bit nutty. Rarely does a buyer return an item for a legit reason. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. So I did follow the rules & they failed me@. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. I gave up MY merchandise (that holds value) in excahnge for this currency. And they can return for any reason. SELLERS bring money to ebay...not the other way around. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. Buyers that open returns under"Item not as described". Give support, share information, and connect with fellow members. As a seller, you have ZERO respect or leverage on this site. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? So anyway...Paypal is still holding my funds for this "return". Which to me is ridiculous for a few reasons. The buyer didn't pay for an item. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. The amount you refund depends on what was wrong with the item or service received by the customer. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. No returns will be accepted after this time unless the item is faulty. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Make an insurance claim with the shipping company If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. Buyer opened Return...but never returned the item. In limbo. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. The buyer is entitled to a full refund. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! Meet other eBay community members who share your passions. If the item is OK..... then you issue the refund back to the buyer. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. And, of course, get their money back also. We'll look into the matter at that time. And a seller can sell other places, also. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. Ebay used to be awesome. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Next, how do I get this money back...without "upsetting" my precious buyer??? After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. Says it 's buyers trying to abuse the system over the last several months Final. The watch, it weighs 1 lb, missing items, the buyer sends the item back as now... Item and issued a refund straight away her return postage cost... when they shouldnt be... and i refund. I would be happy to refund once he sent the item is.... 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