For the money spent, not sure I would go down the same path again. Chair came in great shape. Very prompt and shipping was included.Great service! The quality of the product is good but no perfect. Assembly was very easy, just following the instructions. . Overall a great experience. Steve and David Crandall are great to work with. However, within a few minutes, the chair was assembled and ready for sitting. Great customer service! Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). Would definitely recommend! Highly recommended! Installation … During my use of the chair I noticed there was a lot of squeakiness. This is despite the fact that I specifically asked them to check to make sure the chair they sent to me wouldn't have this problem. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. Thanks guys! Bookmark the permalink. Ordered a Steelcase 453 Criterion gas cylinder. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. The chair arrived within a week or so. Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. Excellent quality chair. I love the option colors and the build quality of this chair. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. However, their customer service hasn't been pleasant to deal with. Easy to put together. Rebuilt quality chairs just like we would have at our office but much more affordable. Size: 27″W x 16.75″D x 41″H An iconic task chair, the Aeron features adjustable settings for the ideal ergonomic experience. Chair is in like new condition and exactly as described. 65mm Casters (Carpet) 65mm Casters (Hard Floor) Arms . They can now add me to their list. I am 6'1"" and weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. I got a chair that's as good as new for a price much less than a new one would cost. The PostureFit SL provides more support to specific areas of the lower back and it can also be adjusted to ensure that it fits you properly. The staff were very helpful in answering my questions. They sent me video footage with step my step instruction.This company is genuine in their service and product offering. Even a power driver bit was included that matched the bolts. Great service! No snags, just high quality service from start to finish. That is exactly what I found at Crandall Office Furniture. I found them through their partnership with BTOD. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. ... Dual PostureFit SL. The chair arrived within 2 days of ordering and it appears to be in excellent condition. They reupholstered a Leap Chair I had. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. Overall very satisfied with the service from Crandall and the product I ordered. But that’s where Crandall Office Furniture came in. Description The Classic Aeron PostureFit Support Kit can be installed on your classic Aeron Chairs or Stools to provide support for the base of your spine. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! The customer service was excellent and I purchased a chair with upgrades. When I retired, I really missed the comfort. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. I would highly recommend them. I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. I strongly recommend the additional 1/2" padding! Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Ordered a replacement gas cylinder for my aging Steelcase chair. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus. Crandall was very helpful in returning and exchanging a chair that didn't work for me. Absolutely the best service and Customer Care! Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours! It's also really comfortable, and very easy to adjust. Chair was practically brand new, and came relatively quickly. When I had a question, they got back to me within the same day. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. I stumbled on Crandall reading a testimonial from a satisfied customer. (unlike image) no pesky chair arms to get in your way. I highly recommended Crandall for your next work chair! PostureFit The pioneering PostureFit® mechanism supports the way your pelvis tilts naturally forward, so that your spine stays aligned and you avoid back pain. Highly recommend buying from them. 72 lbs and no rapid delivery shipping charge from MI to OR. They had me a replacement within days and there was no problems returning the broken one. Whether … Great shopping experience. Plus I have been using Steelcase chair at work and love it. Received 1 week after ordering. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. This type of back support prevents fatigue by … My experience with using the chair itself has been excellent, and I have already noticed my posture improving. Chair works great and arrived on time. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. The staff was very responsive and the chair (Steelcase leap v2) is great. I would recommend Crandall Office Furniture to everyone. Highly recommend doing business with them! Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Thanks! I picked a chair, and ordered it. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). Shop our office chair arm pads - Made in the USA! I emailed and called to ask questions. Thanks!!! Not to mention the whole saving the environment thing by recycling old chairs. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. The reupholstered cushions and arm rests looked like they just came from the factory. I wasn't sure my back and hips were going to support another month of work from home without a good chair. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. It's clear they craft well and stand behind their products and workmanship,**. Quick delivery. They answered my questions over both chat and email in a timely manner. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. Aeron Remastered. P.S. Very happy with my new chair. I would definitely recommend Crandall as well as order from them again. Back Support: Adjustable Posturefit SL. Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. Thank you Crandall! David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. Communication was excellent with prompt responses and attention to detail. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. The desk was self-assembly. My order arrived in good shape. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. Our inspiring designs help people do great things. Instructions (written & videos) were clear, went together quickly. Excellent service. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. So Herman Miller Aeron, while being a cheaper option, tends to get more favorable ⭐ reviews than the $1172 Steelcase Gesture Chair, as seen on the chart below. Great service! Crandall are the real deal. The shipping was fast and the chair was well protected. I found Crandall, shopped their site, and thought I'd give it a try. Bought this for my husband and he said it gives great back support and no more back pain. The new Aeron … Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. Amazing customer service and replacement parts! The parts were protected and were super easy to install. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) You cannot beat the comfort and adjustability of a Steel Case Leap V2. Please be sure to include the period if it is required. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust. Great product, and even greater service. Had a new cylinder shipped the next day, and got it all fixed. I spent weeks looking for a trust worthy Steelcase chair rebuilder. Give a gift card! Was a joy doing business with this company. Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. Easy ordering, fast shipping, and excellent customer service. Great chair! Aeron Task Chair by Bill Stumpf for Herman Miller. It was only then that Dave said "well today might not be the best day, I have a lunch meeting and we have trucks coming in this afternoon". 65mm Braking Casters. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. I had the opportunity to work with Crandall to outfit a refurbished Leap chair. 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