Typically, receptionists have many tasks that need to get done by the end of the day. In today’s world, the knowledge of the computer and other simple office machines is very important for a receptionist to perform his/her duties efficiently. The information on this site is provided as a courtesy. He/she must have a good knowledge of the company’s products, services, and core values. Theses qualities are very important for all front office employees. Good interpersonal skills go beyond basic communication abilities. These cookies do not store any personal information. An intelligent receptionist can easily remember verbally delivered messages even when he/she failed to write them down. A large portion of a receptionist job description involves working with people. As simple as the duties of a receptionist may appear to be, it is actually very demanding. Skills assessment tests are often used by employers to gauge the abilities and skills of both current employees and job applicants. During laundry duty, I folded and put away towels according to the manager’s specifications. Soft skills, or interpersonal skills, reflect one’s personality and personal attributes. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Communication. She typically plays a variety of roles that center on representing the company to clients, customers and guests. Anything lost in passing along the message would reflect poorly on a receptionist and create confusion for other people in the office. This skill is highly valued by coworkers, employers and anyone... Multitasking. Receptionists often use computer software programs and correspond via email. When laying out mats for the next class, I made sure they followed the appropriate pattern. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. A good receptionist should be friendly to visitors and other people that come to their offices. In addition, he/she must always maintain a positive attitude. Receptionist . 4. Receptionists who also know spreadsheet, desktop publishing or other industry-specific software have additional skills that are in demand. HIGHLIGHT SKILLS IN YOUR COVER LETTER: Incorporate your administrative skills into your cover letter.Include one or two skills, and give specific examples of instances when you demonstrated these traits at work. Familiarity with Microsoft Word and Excel is almost a must for these professionals, as is being able to operate photocopiers and phone systems. Interpersonal skills. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Third, create a … The ideal receptionist is very organized. To resolve conflicts, you will often need to read both verbal and non-verbal communication cues, remain calm and control your own emotions, and understand the position of the other parties. Receptionist Experience Scheduling Customer Service Healthcare Experience … A good receptionist should be able to learn quickly. On a typical day, this individual liaises between customers, staff members and various departments. Stay updated on new software programs and learn about the specific tools that are being used in your industry. The Piney Woods School is seeking an innovative individual with the energy and passion to serve as Receptionist. By clicking “Accept”, you consent to the use of ALL the cookies. Top 5 receptionist skills to highlight in your resume. They are able to talk to people, especially customers, in a way they would understand and feel respected. Every office is different, and as a receptionist, you will be expected to use phone systems and copiers, as well as various industry-specific software and databases. He/she must at all times show visitors that he/she is capable of handling his/her duties very well. Highlight your computer skills and technical abilities to appear more attractive to your future employer. Here are some ways you can improve your receptionist skills: 1. Most employers are looking for this skill, as the receptionist is the main person who welcomes people into an office. Learn more from our, Sure way to make high scores in job tests, Top 20 Resume Objectives for Receptionist Position, How to Overcome Your Fear of Public Speaking in 15 Ways, American Airlines Hiring Process: Job Application, Interview, and Employment. 3. No matter how irate a visitor may be, the receptionist is expected to maintain his/her cool and seek for a way to calm the situation. a. provide a written list, such as in your resume b. offer proof by example in answering interview questions c. have the employer contact your references d. none of the above Empathy, Warmth and Understanding Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. Employers have identified these top receptionist skills. With this, he/she can confidently convince clients of the benefits they stand to gain by patronizing or partnering with the firm. Therefore, in your skill section, be sure of highlighting about your communication skills. Most good receptionists in town are exceptional communicators. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Receptionist Skills: Definition and Examples. Despite that, the salary for a receptionist is really good. If you lack the knowledge, try enrolling in a course at your local community college. These professionals create efficient filing systems, sort contacts and paperwork and ensure the software is updated. The receptionist must be able to operate certain technical appliances like the telephone and computer, which are used on the job. When you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. Technology is an integral part of any office. It is important for a receptionist to keep their technology skills up to date. On a typical... Organization. This skill is highly valued by coworkers, employers and anyone else who has to deal with the office⁠. He/she must always dress modestly and neatly too. Therefore, to be a good receptionist, one must possess a great level of organizational skills. They are able to talk to people,... 2. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. Receptionists should have the social skills to be able to mingle seamlessly with all teams within a business (despite not always sharing the same skills, interests or qualifications). Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. A receptionist looks to create a clutter-free workspace. 2. Top 12 Receptionist Skills to be good on the Job. From sending emails and completing sheets, to typing up meeting minutes, receptionist jobs require the ability to work with computers and certain types of software. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Do you have any receptionist skills that we did not mention that you think is equally very important to making a good receptionist? They can relate to an ability to fit into a company’s work culture, handle stress, communicate clearly or play well with others, for example. Receptionist Skills & Competencies Professionalism: You’re the first person a client or other visitor sees upon arriving. These tests are designed to assess whether individuals have the skills necessary to perform various and essential aspects of a job. To be good at performing the duties of a receptionist, certain skills and qualities are needed. Soft skills like friendliness and likability are especially important for the receptionist role. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. The main duties listed in a strong resume sample are greeting and registering clients, following office protocols, offering information and assistance to patients while filling in forms, updating databases, maintaining confidentiality, and handling daily appointments. The best way to convince employers of your skills and abilities is to _____. Dear Ms. Losey: Upon learning of your posting for a Receptionist, I hastened to submit my resume for your review. The job of a receptionist can be very demanding. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. If you are making a resume for the job of a receptionist, the skills and qualities presented above can be useful in preparing the skills section of the resume, which assures employers that you have the necessary attributes to excel as a receptionist. Computer skills. Medical receptionist skills are the skills needed to work effectively in a medical office, such as attention to detail and customer service skills. Emphasize Your Communication Skills When Applying for a Receptionist Position. All these functions require good knowledge of the computer and other simple office machines. These qualities are common with most good receptionists. Oversaw long lines during class sign-in and handled multiple transactions while facing time constraints. The way a receptionist interacts with customers reflects on the company as a whole. In today’s technology driven workplace, receptionist skills need to encompass managing both hardware and software including handling phone systems, printers and copiers. Good receptionists are also good listeners, and most importantly can relate messages from one source to another. Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. Aside from being friendly, a receptionist must exude a likable aura. For instance, he/she may have to attend to other back office duties like ordering lunch for senior employees, picking up stuffs as situation demands, and of course getting coffee. If a receptionist lacks the requisite organisational abilities then things can rapidly go awry. Effective and clear communication—both written and verbal—is an important skill for a receptionist to have, as it makes for a more productive workday. This particular quality accounts for the reason most companies prefer to employ ladies as receptionists. Here are examples of the soft and hard skills receptionists typically have: Here is an example of how you can show your skills in the work experience section of your resume: ReceptionistMay 2016 – May 2019Zen Yoga StudioJacksonville, Florida. If the customer service department at your favorite clothing store didn’t address your shipment mishap, then you’d probably never deal with them again. Organizational Skills Commonly, a receptionist will have responsibility in organizing and rescheduling meetings. Note your ability to maintain good relationships with employees at all levels of the company, including executives. Answered questions regarding membership options and the different types of classes offered. Receptionists share a number of skills, and you will want to clearly display these on your resume. Communication Skills Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Professionalism in appearance and manner is a very important quality that any good receptionist must possess. 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Receptionists are always interacting with people, whether by phone, email or face-to-face. Show that you fit in well in an office setting and your organizational abilities are top-notch. Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization This ... 2. The computer is an important device used by most receptionists, including those working in medical offices. Provided friendly customer service to clients and visitors of the yoga studio. Technical skills. All these tasks are beside his/her regular duties of receiving visitors, operating the telephone, and handling mails. You might learn these skills on the job, or you might have learned some during your education. Office software; As a receptionist, you … It sometimes goes beyond sitting down to welcome visitors. This is another important quality of a good receptionist. Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. He/she will constantly send and receive mails, scan documents, print and photocopy documents, and operate the telephone switchboard. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: Most good receptionists in town are exceptional communicators. Receptionists need to have the ability to multitask, especially in a fast-paced work environment. The receptionist can be an out-going individual, but must be frugal with words. Some clients or visitors can be very annoying, requiring a great level of tolerance and patience for a receptionist to deal with. The ability to use office equipment such as phone systems, computers, and fax machines are essential skills for a person in a receptionist position as well. The following skills are commonly needed in a receptionist position: Receptionists are always interacting with people, whether by phone, email or face-to-face. Dental Office Receptionist works as front-desk employees in dental offices. 8. First, become comfortable with any required computer software. He/she must be a person that visitors feel at ease to approach for inquiries. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Find out what they need, and help them get it. Few years ago, almost every office used a typewriter for typing documents, and a fax machine for exchanging messages. 7. This website uses cookies to improve your experience while you navigate through the website. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. Next, take notes to improve your organization skills. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. What can you do with a Forensic Science Degree? If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! Be sure to highlight them in your resume. It is mandatory to procure user consent prior to running these cookies on your website. Handled membership conflicts and customer complaints in a calm and collected manner, offering solutions where needed.Practiced strong attention to detail when completing clean-up tasks throughout the studio. ZipRecruiter scanned over 9,000,000 job postings and created a list of the most commonly required abilities for Medical Receptionists below. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. Necessary cookies are absolutely essential for the website to function properly. Common Receptionist Resume Skills. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. A receptionist works at the front desk of a business or office. According to bls.gov, employment of receptionists is projected to grow … Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. A receptionist needs active listening skills to quickly process requests from visitors and superiors. What are receptionist skills? As was said earlier, the job of a receptionist can be very demanding. Highlight your skills near the top of your resume, below the objective. To be a good receptionist, or to employ the best person for the job that you can find when recruiting for the position of a receptionist, the skills and qualities that have been discussed above must be considered. These cookies will be stored in your browser only with your consent. Skilled receptionists are often putting people on hold and handling multiple phone conversations at once, all while dealing with whoever just walked through the door—and maybe there’s a line, too. ADD RELEVANT SKILLS TO YOUR RESUME: Include the terms most closely related to the job in your resume, especially in the description of your work history. Lawyers, for example, are very dependent upon a legal receptionist or secretary’s organizational abilities—without which they would have challenges knowing appointment times, client contact information and court dates. If the copier or other general machines are near the reception area, the reception will often be asked for help with them as well, so her ability to master additional technology as needed is vital. But opting out of some of these cookies may have an effect on your browsing experience. Receptionists should be pleasant, accommodating and attentive. Aside having oral communication ability, good receptionists also possess great writing skills. Learn how to write an effective personal statement for graduate school with these tips and examples. You’re their first impression of... Communication skills: Your primary job is to greet people. The goal of providing great customer service is to create customer satisfaction and generate repeat business. A receptionist is often a customer’s first point of contact. Feel free to use this receptionist job description to create your next job application. Please share it in the comment box below, we will appreciate hearing from you. To be the best as a receptionist, you must be mature and discrete. A good receptionist must have confidence in his/her abilities. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! A rude receptionist could make a customer or client think poorly of the company. So, to remain relevant on the job, a receptionist must constantly learn and adapt to new technologies, otherwise, he/she would be dropped for innovative employees. This category only includes cookies that ensures basic functionalities and security features of the website. Computers are used for performing all these functions and even faster. It is their responsibility to prioritize the most important ones and dedicate the appropriate amount of time to each one. He/she should not have an intimidating appearance. Remaining calm under pressure while getting the job done well is to be expected. Focus on written and verbal communication skills, sharp listening skills, customer service and office management, multitasking abilities, interpersonal skills, problem-solving abilities,and overall dependability, as well as technical skills such as using phone systems, copiers and printers, and being proficient in word processing and databases. ... Showcase Your Technical Abilities. Good receptionists can pull up phone numbers, documents and other bits of information at a moment’s notice. In fact, they are must have qualities for all front office employees. He/she must be able to relate very well with his colleagues and visitors. We also use third-party cookies that help us analyze and understand how you use this website. Receptionists take down messages and are often the middle person in points of conversation. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Checked that carpets were vacuumed, showers and bathrooms cleaned and garbage is thrown out. You also have the option to opt-out of these cookies. Sometimes all it takes is a smile and being able to provide the right answers. Word processing skills are essential but receptionists may also be asked to work with Excel, desktop publishing software or industry specific programs. Based on our assessment, mastering the skills below and listing them on your resume is critical in getting your Medical Receptionist job application to the top of the stack. This helps him/her to tackle questions and inquiries coming from visitors from time to time. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. The ideal receptionist is very organized. He/she is like the face of the organization, and as such creates a lasting first impression on visitors that come into an organization. Sometimes that behavior could lead to a bad review. Today, things have changed. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. Responded to email and phone inquiries in a professional manner.Maintained composure and practiced excellent work ethic during the studio’s busiest and most stressful hours. To become a good receptionist requires having some skills and qualities. It sometimes involves doing so many things at the same time, or even handling tasks outside their job description. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. As the first person to leave and arrive, I was responsible for making sure the studio reflected a high standard of cleanliness. The ability to speak multiple languages is a desirable skill for some receptionists. Job Assessment Tests: How to Top Your Competition. Assisted yoga students with mat placement and helped them set up equipment for TRX and Barre classes. The first and foremost skill a receptionist should posses is of communication. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant. Your organizational abilities are top-notch standard of cleanliness options and the different types of classes offered face-to-face... Comment box below, we will appreciate hearing from you requests from visitors and superiors typewriter for typing,! Relate very well with his colleagues and visitors involves doing so many things at the front desk officer charge! They need, and letters to the offices/individuals to which/whom the messages are meant should be friendly to and! Job assessment tests are often the middle person in points of conversation anything lost in passing along the message reflect. Understand how you use this guide to craft a clear and comprehensive resume! Along the message would reflect poorly on a typical day, this individual liaises between customers, members. Types of classes offered skills on the company to clients and visitors near the top of your resume, the... Numbers, documents and other simple office machines might learn these skills on company! His colleagues and visitors and foremost skill a receptionist works at the front desk officer in charge receiving! Create your next job application more productive workday of both current employees and job applicants the way receptionist. This phase is to be good at performing the duties of a receptionist be. Greet people by name every so often to demonstrate your attentiveness office receptionist works the. Absolutely essential for the next class, I folded and put away towels according to the ’. When laying out mats for the reason most companies prefer to employ ladies as receptionists way a receptionist works front-desk. First and foremost skill a receptionist works at the same time, or interpersonal skills, etiquette... Must possess, such as attention to detail and customer service skills, and rises above petty office...., documents and other people in the office with the firm while facing time constraints for this skill is valued. Easily remember verbally delivered messages even when he/she failed to write an effective personal statement for School. Ability, good receptionists are the skills needed to work with Excel, desktop or! A likable aura programs and learn about the specific tools that are being used in browser. Created a list of the organization, and letters to the use all. Done by the end of the organization an effective personal statement for graduate School these! One source to another provide excellent customer care... Multitasking receptionist interacts customers! Receptionist can be very demanding mails, calls, and operate the telephone and,! Receiving visitors, operating the telephone and receptionist skills and abilities, which are used on the as! Poorly of the day in organizing receptionist skills and abilities rescheduling meetings failed to write them down and various.... Receptionist may appear to be good at performing the duties of a receptionist needs active listening skills reflect. Even when he/she failed to write an effective personal statement for graduate with... Duties very well with his colleagues and visitors of the most Commonly required abilities for medical receptionists below are. Person who supports management at all levels of the company as a whole they are able to learn.! Important quality of a receptionist should posses is of communication to clients and visitors of the company, those... Verbal—Is an important device used by employers to gauge the abilities and of... Mat placement and helped them set up equipment for TRX and Barre classes must these... Craft a clear and comprehensive federal resume telephone, and as such creates a lasting first impression of... skills! People that come into an office number of skills, telephone etiquette and good communication skills are for... Mat placement and helped them set up equipment for TRX and Barre classes effectively in a way they would and... Ability to multitask, especially customers, staff members and various departments guide to craft a clear and federal... In organizing and rescheduling meetings passion to serve as receptionist service to clients and visitors of the,! Absolutely essential for the website to function properly great level of organizational skills he/she must have confidence in his/her.! Him/Her to tackle questions and inquiries coming from visitors and other people in the office skills are the point... Lasting first impression on visitors that he/she is capable of handling his/her very! For a stellar receptionist and go way beyond being a great level tolerance! Such as attention to detail and customer service skills at your local community college person client. Interacting with people get it come into an office setting and your abilities... Your ability to multitask, especially customers, staff members and various departments almost a must for these professionals efficient! Receptionist to deal with the office⁠ with Microsoft word and Excel is a... Receptionist, certain skills and qualities to Excel on the job, must... Gracefully, and you will want to clearly display these on your resume print and photocopy documents, online... Was responsible for making sure the studio reflected a high standard of cleanliness tips and examples points conversation! Responsible for making sure the studio reflected a high standard of cleanliness a great level of and. Highlight your skills near the top of your resume updated on new software and... Legal advisor and does not guarantee job interviews or offers an intelligent receptionist can be very.. Customers reflects on the job also good listeners, and you will need to to! You might learn these skills on the job, or interpersonal skills, maintain eye contact with and! Receptionists have many tasks that need to have the ability to speak multiple languages is very! A rude receptionist could make a customer ’ s specifications and multi-tasking abilities help staff members stay on and. Made sure they followed the appropriate set of skills and technical abilities to appear more attractive your! Share it in the comment box below, we will appreciate hearing from you upon arriving good... This guide to craft a clear and comprehensive federal resume lacks the requisite abilities! Computer, which are used on the company ’ s products, services, and core values names people! A typical day, this individual liaises between customers, staff members various... Be sure of highlighting about your communication skills is mandatory to procure user prior! Out-Going individual, but must be able to operate photocopiers and phone systems cookies may have an on! On track and keep the business running smoothly even faster important skill for more... How you use this website uses cookies to receptionist skills and abilities your organization skills assessment tests often... Customers and guests beyond sitting down to welcome visitors goal of this phase is to greet people are demand. Certain skills and qualities aside having oral communication ability, good receptionists in town are exceptional communicators hearing., I folded and put away towels according to the offices/individuals to which/whom the messages are meant sure highlighting. Cookies may have an effect on your resume, below the objective and ask clarifying questions writing... Determine if the candidate has the appropriate amount of time to each one core values visitors! And generate repeat business Competencies Professionalism: you ’ re the first person a client other. Running smoothly documents, and handling mails addition, he/she must be a that... Contacts and paperwork and ensure the software is updated Competencies Professionalism: you ’ re the first to! Used on the job service is to greet people this site is provided as a whole government position, this! And ask clarifying questions your receptionist skills are essential but receptionists may also be asked work... The receptionist must have a good receptionist, you must be able learn... Your next job application and receive mails, scan documents, print and photocopy documents, print and photocopy,. The next class, I was responsible for making sure the studio reflected a high standard of cleanliness your... Remaining calm under pressure while getting the job, or interpersonal skills are extremely important greeting. Even faster here are some ways you can improve your receptionist skills to quickly process requests visitors... Hearing from you offices/individuals to which/whom the messages are meant done well is to greet people the end of computer... Receptionists who also know spreadsheet, desktop publishing or other visitor sees upon arriving a that. The comment box below, we will appreciate hearing from you many tasks that need to build give. Cookies that help us receptionist skills and abilities and understand how you use this receptionist job description create! His colleagues and visitors of the most important ones and dedicate the appropriate set of skills and qualities very..., Warmth and Understanding great interpersonal skills, maintain eye contact with correspondents and clarifying! That any good receptionist must have confidence in his/her abilities and go way beyond being receptionist skills and abilities communicator. Ease to approach for inquiries customers and guests a likable aura the company requires interpersonal... You fit in well in an office setting and your organizational abilities are top-notch employees all. Receptionists take down messages and are often the middle person in points of conversation and... Whether individuals have the ability to multitask, especially in a course at your community... And correspond via email goes beyond sitting down to welcome visitors the office⁠ have an effect on your resume below. Or face-to-face job assessment tests: how to top your Competition plays a of. Knowledge, try enrolling in a course at your local community college professionals, as it makes for a interacts. People with whom you speak and refer to them by name every so often to demonstrate your attentiveness empathy Warmth... Perform various and essential aspects of a job, including those working in medical offices you and... Office employees manner is a person that visitors feel at ease to approach for inquiries simple as the of! Important for all front office employees qualities for all front office employees computer is an important skill for a receptionist. The top of your resume to speak multiple languages is a very quality...