Opened and closed the housekeeping Department. Assigned rooms to room attendants for daily cleaning, Assigned various task and projects to all houseman, Trained room attendants on how to clean rooms properly, Inspected rooms to ensure they are up to standard for guest use, Communicate with various departments on issues and deficiencies in guest rooms, Verify door for door the check out of the guests, and report lost and found items. Worked and supervised workers in fifteen buildings (dormitories, administration buildings, physical plant, campus nursery school, health center, and dining hall). Must keep radio on at all times and respond to calls during working shift, Other duties as assigned within the scope of the Housekeeper’s routine scope of responsibilities, General housekeeping, cleaning and maintenance skills, Required: 5 year experience in supervising others, Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department, As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort, Assist with scheduling and timecard accuracy and edits according to scheduled hours, Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day, Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately, Monitor and work with team members by helping at towel desk, keeping locker rooms at "artistry" level, and assisting the Department Head with various indoor and outdoor tasks as needed, Build relationships with members by providing them with top-notch customer service, Ensure operations projects and tasks do not interfere with member experience, College degree in Business, Hospitality or related field preferred, Building operations and health/fitness operations experience preferred. Promotes collaboration and positive, professional work environment, Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Review assignments of employees and make adjustments, Monitor consumption and order replacement of guest and cleaning supplies, Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience, Regularly make spot inspection of occupied rooms, Report to maintenance problems in the room and follow up until their completion, Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports, Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers, Handles lost and found property according to department procedures, Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have, Inspects maids storage areas and instructs maids on any changes required, Makes sure that maid have any cleaning supplies and room amenities that they may require, Liaises with laundry on any needs in the rooms area, Checks out any discrepancies that involves room occupancy and guest count, Carry out any related task deemed necessary by management, Should be able to communicate in a friendly by authoritative manner, Must be friendly and courteous in guest contact, Should have clean and tidy personal appearance and be able to command respect, Previous experience working in the hotel industry would be a plus, Is accountable for meeting all of the obligations required of assigned employees, Helps direct, guide and train new staff and provides ongoing training to existing staff, Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas, Removes and transports trash to the appropriate disposal areas, May change light bulbs and perform light facility maintenance, May operate a vehicle to work at various locations, May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks, Provide the highest quality of service to the customer at all times, Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department, Have a thorough knowledge of emergency procedures, Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook, Those interpersonal skills/characteristics needed to effectively direct assigned employees, A dedication to providing a high quality service that meets all client expectations and requirements, Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Write reports, business correspondence, and procedure manuals, Effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Communicate effectively, both orally and in writing, Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Work in an organized and effective manner with co-workers and supervisors, Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants, Housekeeping Supervisor monitors payroll reports and work schedules, Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner, One year of Hotel Housekeeping experience required, Six months of previous supervisory experience required, Must have previous computer and administrative experience, Good oral and written communication in English, Previous experience in Hosting Service (Governance), Experience in Housekeeping department in luxury environment, Excellent in both Dutch and English language, Candidate must be in the possession of a valid residence and working permit for the Netherlands, Numerous landmark hotels around the world, 1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility, 2) Checks storeroom supplies and reports any deficiencies to Department Manager, 3) Inspects equipment for cleanliness and necessary repair work, 4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services, 5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads, 6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction, 7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability, 8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards, 9) Keeps daily records on checkouts, census, linen usage and supply usage, 10) Inspects assigned projects for completion on a daily basis, 11) Completes maintenance work orders on any deficiencies observed within the facility, 12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule, 13) Maintains key control and assignment of keys to department personnel, 14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees, 15) Keeps up with new product and procedure developments in the Housekeeping industry, 16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized, In the absence of the Operations Manager or General Manager, inspect all V.I.P. Ensuring your uniform and badges are worn as to Hotel Standard. She may make beds, take out trash, change light bulbs and perform other tasks to ensure the work is done in a timely and efficient manner. - Instantly download in PDF format or share a custom link. Inspected rooms and public areas thorough throughout entire hotel. Helps in the selection, assignment, scheduling, and training, of members of the housekeeping staff. - Choose from 15 Leading Templates. Created and currently maintain our Guest Voice Tracker for room cleanliness. Head of cleaning and follow up cleaning and to follow up on their schedules. To have a higher chance of landing a manager job in the hotel industry, acquire the needed executive housekeeper skills first. Ability to deal with problems involving several concrete variables in standardized situations, Knowledge of a foreign language is preferred, At least 1 year of housekeeping experience, Flexible schedule to include weekends and holidays, Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards, Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program, Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms, Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies, Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up, Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy, Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals, Previous experience as designated departmental trainer, Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results, Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills, Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity, Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks. Housekeeping Supervisors are in charge of the operations related to maintaining rooms associated with dining, meeting, or someone's living quarters. 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