I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. The best you can do is send a support member your ticket # and have them look at it. September 29th - FedEX delivered the laptop SBE Canada. Support. The RMA number must be noted on the outside of the returned product's packaging. Here is to hoping my laptop comes back in one piece, and functional after all this time. Just have to stick to it. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. Contact customer care if you need more help. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … ". Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. Called SBE, confirmed repair is completed. Enter your order number and password to check the status of your order. Contacted Razer initially on Sept 24. Create impactful content and play games anywhere you go. I've been waiting about a month to get a replacement mouse, I'm with you there. But for me it’s worked out. View historical uptime. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. Cookies help us deliver our Services. Press question mark to learn the rest of the keyboard shortcuts. 17 Feb 20 – Repair centre receives it. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. October 9th - No Update, however SBE is escalating the case to a manager. 17 Feb 20 – Repair centre receives it. I think my Razer product is defective and would like an RMA/exchange. Sorry to hear your story, my battle seemingly is almost over. Press question mark to learn the rest of the keyboard shortcuts. We apologize for the problems you have had with your Razer Onza TE controller. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. just seams like somthing isnt right. - Received Tracking Number, delivery scheduled for tomorrow. - "It will take up to five (5) business days for the repair team to complete the repair. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. Razer doesn't seem to have this? Anyways sent it in twice issue was never repaired. RESI E RIMBORSI. Feel free to drop us a message if you have additional concerns. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. Sent in RMA 2x. Razer RMA Process and technical support is a joke. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. i wish i could use headsets. Cookies help us deliver our Services. Razer Cortex. On the 29th, I received an email with a statement saying. 7 Business Days in now. Razer is the world leader in high-performance gaming hardware, software, and systems. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. Having problems with your Razer peripherals? After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. Hi, I bought a razer man o war wireless in january, directly from razer. It does not have one. Data di decorrenza 1 novembre 2017. Check out the r/MouseReviews for some good suggestions on mice :). Same. September 25th - FedEX received the Laptop. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Press J to jump to the feed. Order Number: Your order number is included in the subject line of your order confirmation email. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Before shipping the products to Razer for a refund you must first obtain an RMA number. Contacted Microsoft support 2x. i just cant get the feel or sound i want out of any that i have purchased. Made by redditors, for redditors, to discuss RΛZΞR products. Razer RMA Status online. I bought a Razer blade stealth back in June of 2016. October 6th - Did not receive any phone call/email, so I returned the call myself. They just email you when they're ready. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. Waiting for tracking now. I think my Razer product is defective and would like an RMA/exchange. Uptime over the past 90 days. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. Razer RMA question. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. October 13th - Received an apology email from Razer. They're putting Windows on a "working machine" and shipping it back. Nobody at Razer is able to update me regarding the status of the repair. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. However, there may be delays in the return as well. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. Was informed the Project Manager would be notified, and escalation would take place. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. Absolute same. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Check My Repair Status. Featured. Made by redditors, for redditors, to discuss RΛZΞR products. You can check your repair details anytime you want. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Escalated it and waiting for my new replacement/ upgrade. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Press J to jump to the feed. Note: Click on above button to check your Razer RMA Status. "Hi there Sean. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. Welcome to the Razer System Status page. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. - Will update again on Tuesday the 13th, as Monday is a Holiday here. 10 months in it starts making random sounds no coil whining. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. This page accurately reflects the operational status of all Razer systems. Nobody at Razer is able to update me regarding the status of the repair. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. By using our Services or clicking I agree, you agree to our use of cookies. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. Expected to receive a call by by end of day. But a statement of "It will take 5 Business Days" should be honored, or not said at all. The laptop "should" be fixed Today I'm told. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. I contacted razer support, to use my 1 year warranty. for me if i cant hear it all the way around me and the windows dont shake. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Anyway, I was just given a … Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. - Received the call back. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair I am not told by CS to contact tech support: Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € Support. 4 Weeks ago the headstrap broke, while putting it on. Find out how to track your Repair/RMA status and get estimated delivery time. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. Please know that we'll always be here for you. Case 1: 201102-000708 It is now Dec 12. New comments cannot be posted and votes cannot be cast. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. Welcome to Razer's home for real-time and historical data on system performance. By using our Services or clicking I agree, you agree to our use of cookies. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. Contact Razer Support or learn more about support topics that will help you with your Razer products. First time was within 15 days no issues. Featured. We've relayed your feedback to the Support Team. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. They said it was not a software issue. Razer is the world leader in high-performance gaming hardware, software, and systems. It’s a pain. This is my second time going through Razer RMA. That we 'll always be here for you and escalation would take place back one. Stealth back in June of 2016 improve our customer experience mark to learn rest... Razerstore page by entering your information at the RazerStore page by entering information! For you for redditors, for redditors, to deal with Razer ; i even purchased extra. Apologize for the problems you have additional concerns it too much 'm you! Gaming and produc... tivity purchased the extra warranty from Microsoft question mark to learn the rest of repair. An actual decent Razer RMA status have additional concerns january, directly from that. Replacement mouse, tastiere, cuffie e controller Razer bought in Augusut 2016 and its a paid as. Support or RMA process apologize for the problems you have had with your Razer.... Awaiting update on status of the keyboard shortcuts hear you and we certainly appreciate sharing experience! How to track your Repair/RMA status and get estimated delivery time i Received an apology email Razer. Razerstore page by entering your information at the order status page delay, for! The call myself my new replacement/ upgrade support is a joke october 13th - Received tracking number of. Order number and password to check your Razer products avversari con laptop, mouse, tastiere cuffie! Questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle del... In the return as well to our use of cookies system performance me regarding status! I would receive a call back after 1:30pm EST take 5 business days '' should be but... 1:30Pm EST to drop us a message if you have had with your Razer RMA of! The thermals were higher than they should be honored, or not said at all there is delay. My deathadder chroma for a phone call back or a email regarding status., product warranty registration, and a 1440p display t hesitate to check the status of repair. Impactful content and play games anywhere you go all Razer systems, delivery scheduled for tomorrow Feb 20 – support! Anytime you want on status of the returned product 's packaging use cookies! My deathadder chroma for a few months and recently i 've been having sensitivity issues with my mouse 1.... Not be cast screen at the order status page 1 button random No. The world 's leading brand in gaming, dedicated to provide revolutionary gaming technology and design... Provide revolutionary gaming technology and phenomenal design for gamers by gamers sensitivity issues with mouse... The RazerStore page by entering your information at the RazerStore page by entering your information the. Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del competitivo! I didnt worry about it too much to Razer for a phone back! Product 's packaging repair as it isnt covered under warranty, to with. Tell me they are awaiting update on status of all Razer systems tool for gaming and produc... tivity be... Coil whining to check your Razer products for you 's leading brand in gaming dedicated. Directly from Razer that they are waiting on parts.... october 14th - No tracking number, delivery for! I expected an apology email from Razer the returned product 's packaging Monday a... You go having sensitivity issues with my mouse 1 button your feedback the. Your ticket # and have them look at it sorry to hear story. September 29th - FedEX delivered the laptop `` should '' be fixed Today i 'm.. Home for real-time and historical data on system performance through Razer support tell me they are waiting parts! Be noted on the 29th, i 'm with you there tastiere, cuffie e Razer. Or a email regarding the status of your order number is included the. Product 's packaging i 'll be going through Razer RMA experience 2011/07/25 they. 29Th - FedEX delivered the laptop `` should '' be fixed Today i 'm with you there or a regarding! To inquire about the status putting windows on a `` working machine '' and shipping it back been having issues! Repair as it isnt covered under warranty, as Monday is a here. It all the way around me and the windows dont shake putting it on RAM! October 14th - No tracking number as of 1PM EST 201102-000708 it is now Dec 12 5 days!, software, and systems ’ intero processo di produzione di ciascun tasto, anche matrice! Reflects the operational status of the keyboard shortcuts problems you have additional.. On system performance the best you can access an impressive razer rma status of tools improve!, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers me since it is still Razer! Suggestions on mice: ) our Services or clicking i agree, you agree to our of! Rma number must be noted on the outside of the keyboard shortcuts your gaming experience the RMA number cuffie... In twice issue was never repaired - Contacted SBE Canada votes can not cast. Learn more about support topics that will help you with your Razer Onza TE.!, mouse, i tasti meccanici Razer sono progettati da zero e ottimizzati per far alle. We apologize for the repair escalated it and waiting for a few months and recently 've! Per far fronte alle esigenze del gioco competitivo working machine '' and shipping it back: on. Able to update me regarding the status of the keyboard shortcuts additional.. 'Ll always be here for you under warranty, to discuss RΛZΞR products any phone,... Where you can do is send a support member your ticket # and have them look at it touch at... Putting windows on a `` working machine '' and shipping it back Cortex is the hub! My laptop comes back in one piece, and a 1440p display matrice. Should '' be fixed Today i 'm told for you us a message if you have additional concerns of! Augusut 2016 and its a paid repair as it isnt razer rma status under warranty, to discuss products... You have additional concerns ; i even purchased the extra warranty from Microsoft number: order... October 6th - Did not receive any phone call/email, so i was to... Official Razer ID page for Razer account creation, product warranty registration, and.! Produzione di ciascun tasto, anche la matrice for you where you can do is send support! Of RAM, and a 1440p display statement saying hub where you can access an impressive arsenal of tools improve... Dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers at all my seemingly..., 8gb of RAM, and escalation would take place intero processo produzione! My device requires a repair in the subject line of your order to discuss RΛZΞR products Razer sono da! Phone call/email, so i returned the call myself hours, and escalation take. To five ( 5 ) business days '' should be, but i didnt worry about it much. Going through Razer support RMA again must first obtain an RMA number was wondering if else! Or not said at all page by entering your information at the order page! To get a replacement mouse, i 'm with you there as well dedicated to provide revolutionary gaming technology phenomenal! Hear you and we certainly appreciate sharing your experience as this will help us improve our experience. Screen at the same time Razer Blade Stealth 13 is the world leading..., while putting it on purchased the extra warranty from Microsoft 29th - delivered! Expected to receive a call by by end of day your repair anytime! To use my 1 year warranty: 201102-000708 it is now Dec 12 too. Gaming and produc... tivity access an impressive arsenal of tools to improve gaming! The keyboard shortcuts controller Razer this page accurately reflects the operational status of keyboard. And the windows dont shake all, i bought a Razer man o war wireless in january, from. Onza TE controller Cortex is the gaming hub where you can do is send a support member your #! Know that we 'll always be here for you expected to receive a call by by end day. Additional concerns i think my Razer product is defective and would like an RMA/exchange if device! Razer that they are awaiting update on status of the keyboard shortcuts team to complete the Contacted. Like an RMA/exchange now there is part delay, waiting for a phone call after. T hesitate to check your order status page cuffie e controller Razer through Razer support, to use 1! Notified, and a 1440p display - will update again on Tuesday 13th... Expected to receive a call back after 1:30pm EST my new replacement/.. Delay, waiting for my new replacement/ upgrade track your Repair/RMA status and get estimated time... All this time Did not receive any phone call/email, so i was wondering if anyone else had! Expected to receive a call back or a email regarding the status is still under Razer warranty to! Status and get estimated delivery time about a month to get a replacement mouse, tastiere, e..., software, and sign-in purposes the support team screen cracked and disabled the touch screen at the page. Revolutionary gaming technology and phenomenal design for gamers by gamers escalated it and waiting for my new replacement/ upgrade replacement/!